Marcs was placed in Voluntary Administration on 1 February 2017. Unfortunately, the decision has been made to close our New Zealand stores. Please read on to find out how the closure may affect our customers.

Marcs Insight New Zealand will close

We regret to advise that the Marcs Insight loyalty program will come to an end in New Zealand on 9 March 2017.

Members are no longer eligible to earn rewards on purchases in store. This change is effective from 9 March 2017 and was communicated to members via email on 9 March 2017.

Autumn rewards will expire on 31 March 2017. We encourage all our members to redeem their rewards in store by this date.

To check whether you have a reward to redeem please ask a member of our store team.

We understand that this news will be disappointing for our members. We hope that you enjoyed being a part of Marcs Insight as much as we enjoyed rewarding you for your loyalty.

Do you have a credit note or gift voucher from Marcs NZ?

You can use continue to use Marcs credits notes and gift vouchers in store up to 31 March 2017.

How our in store returns policy has changed in New Zealand

For purchases made before 8 March 2017 Marcs can provide an exchange or refund for change of mind within 30 days of purchase as long as the garment is returned unused, unworn and unwashed. We require your receipt as proof of purchase.

All sales made in New Zealand stores from 9 March 2017 are final. We will not provide a refund or replacement if you change your mind. Under the Consumer Guarantees Act 1993 we will refund or exchange if an item has a major problem. This is when the item is faulty; is significantly different from the sample or description; is unsafe; does not do what we said it would, or what you asked for and cannot be easily fixed. Please note we require your receive as proof of purchase.

If any you wish to return a purchase that is faulty, and your local store is closed, you need to return it via our ONLINE STORE.

1.   Refunds will only be provided for faulty items, they will be assessed and the customer will be contacted with an outcome.

2.   Pack your items into suitable packaging and ensure you include the original receipt (Please retain a copy of your receipt).

3.   Returns will be refunded to a nominated bank account and can only be processed if you have your original receipt.

4.Post the parcel back to the following address:

Marcs New Zealand Store

Attention Customer Care

219-231 Botany Road

Waterloo NSW 2017



Once your return is received one of our friendly customer care team members will contact you regarding your refund.

Marcs will not be liable for any lost or stolen packages.

Once we have received your item(s) we will notify you by email when it has been processed. Please allow up to 2 weeks from the confirmation date for your account to be credited. Refunds will be processed in $AUD. Please note: Any bank transactional fees charged will be incurred by the customer.

Our online store remains open

New Zealand customers can continue to shop Marcs online and in Australia.

If you have previously shopped online at you can continue to do so. Your online account will remain open within Australia.

If you are shopping online for the first time, please register for an online account so that you can shop, earn and redeem rewards online.

Online Returns Policy

We are continuing to trade online at Our online returns policy has not changed. You will find more detail here.