MARCS Covid update VIC store closures.


MARCS Covid update VIC store closures

With the easing of stay at home measures by the government, MARCS Broadway, MARCS Myer and David Jones locations are now open, however, hours may vary depending on your closest store.


We have extended our returns policy for our Victoria customers from 30 days to 60 days.


We are looking forward to welcoming you back into our stores and are absolutely focused on your continued health and wellbeing which means we will be taking extra precautions to ensure your shopping experience is both safe and convenient. This is our absolute priority.


We are here to make it easier for you, further to our 24/7 online shopping, we have relaxed our returns policy, the new terms are available here.

Maintaining relationships during this time is important to us, so please don't hesitate to reach out to our customer care team on email at customercare@marcs.com.au and our social team on Instagram @marcs_clothing or on Facebook.


We are taking steps to allow you to continue to shop if you wish. To better facilitate this over the coming weeks:

ONLINE WAREHOUSE


ONLINE WAREHOUSE

ONLINE WAREHOUSE

Our online store remains open and all online orders will be processed for shipment.

Our online warehouse is taking all precautionary measures to fulfill your orders in a clean and safe environment.

Please allow up to an extra 4 days for your order to arrive. You can follow the tracking link in your order confirmation email to check on your order status and if in doubt please our Customer Care team via Live Chat or email customercare@marcs.com.au.

DELIVERY


DELIVERY

DELIVERY

Delivery is free for orders over $100 for a limited time only.

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

RETURNS


RETURNS

RETURNS

We've extended our returns policy to 60 days for Victoria customers only. All other states the return policy is 30 days.

CUSTOMER CARE


CUSTOMER CARE

CUSTOMER CARE


Our Customer Care team are available to meet your needs and answer any questions you may have.

For all general enquiries, online purchases and return queries you can contact Customer Care on:

Live chat via the help button in the bottom right corner of the screen; or email: customercare@marcs.com.au

Operating hours: Monday - Friday 9:00am - 5:00pm (AEST)  *Excludes public holidays.

Our phone is currently unavailable. Please be assured that we are still operating online and all placed orders are on their way to you. We currently have extended 60 day returns in place and free shipping on all orders. We thank you for your ongoing patience.




FREQUENTLY ASKED QUESTIONS


Visit our Help Centre to search through our Frequently Asked Questions.




Be safe, be kind and look after your mates!

TEAM MARCS x


TEAM MARCS x