BE SAFE, BE KIND & LOOK AFTER YOUR MATES - our COVID-19 response


BE SAFE, BE KIND & LOOK AFTER YOUR MATES - our COVID-19 response


We would like to extend our love and thoughts to everyone affected by the Coronavirus outbreak.

It is with a heavy heart that we will be temporarily closing our stores across Australia.

Our focus is the health and safety of our employees, customers and communities. We are fully supportive of the measures undertaken by the government to prevent the spread of COVID-19.

All standalone and Myer concession stores will remain closed for an initial period of four weeks (until 27th April 2020) unless notified otherwise.

We would like to share our gratitude for the sense of community our dedicated staff and loyal customers have shown.

Marcs.com.au will remain open and you can shop the latest autumn winter collection and stay informed on when we will return.

Maintaining relationships during this time is important to us, so please don't hesitate to reach out to our customer care team on email at customercare@marcs.com.au and our social team on Instagram @marcs_clothing or on Facebook.


We are taking steps to allow you to continue to shop if you wish. To better facilitate this over the coming weeks:

ONLINE WAREHOUSE


ONLINE WAREHOUSE

ONLINE WAREHOUSE

Our online store remains open and all online orders will be processed for shipment.

Our online warehouse is taking all precautionary measures to fulfill your orders in a clean and safe environment.

Please allow up to an extra 4 days for your order to arrive. You can follow the tracking link in your order confirmation email to check on your order status and if in doubt please our Customer Care team via Live Chat or email customercare@marcs.com.au.

DELIVERY


DELIVERY

DELIVERY

We will cover the cost of delivery for all online purchases for the next two weeks.

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

RETURNS


RETURNS

RETURNS

We've extended our returns policy to 60 days.

CUSTOMER CARE


CUSTOMER CARE

CUSTOMER CARE


Our Customer Care team are available to meet your needs and answer any questions you may have.

For all general enquiries, online purchases and return queries you can contact Customer Care on:

Live chat via the help button in the bottom right corner of the screen; or email: customercare@marcs.com.au

Operating hours: Monday - Friday 9:00am - 5:00pm (AEST)  *Excludes public holidays.

Our phone is currently unavailable. Please be assured that we are still operating online and all placed orders are on their way to you. We currently have extended 60 day returns in place and free shipping on all orders. We thank you for your ongoing patience.




FREQUENTLY ASKED QUESTIONS


Visit our Help Centre to search through our Frequently Asked Questions.




Be safe, be kind and look after your mates!

TEAM MARCS x


TEAM MARCS x