FREQUENTLY ASKED QUESTIONS
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We are currently experiencing a high volume of customer queries. We apologise for the delay in getting back to you. Our customer care team is working hard to answer your queries as quickly as possible. We appreciate your patience and understanding at this time.
For all general enquiries, online purchases and return queries you can contact Customer Care on:
The fastest way to get in contact with Customer Care is to email us at firstname.lastname@example.org
Live chat via the help button in the bottom right corner of the screen; or
Phone (Australia): 1800 100 366 (toll free), during business hours
Phone (International): +61 2 8880 9177, during business hours
Operating hours: Monday - Friday 9:00am - 5:00pm (AEST) *Excludes public holidays.
Please allow up to an extra 4 days for your order to arrive. You can follow the tracking link in your order confirmation email to check on your order status
Our return policy is 30 day returns and free shipping on orders over $100 for a limited time only. We thank you for your ongoing patience.
13 Doody Street
Alexandria NSW Australia 2015
Phone: 02 8080 9000
MARCS DAVID LAWRENCE PTY LTD
A.C.N. 71 168 166 247
A.B.N. 71 168 166 247