FREQUENTLY ASKED QUESTIONS
Visit our Help Centre
to search through our Frequently Asked Questions.
For all general enquiries, online purchases and return queries you can contact Customer Care on:
Live chat via the help button in the bottom right corner of the screen; or
Phone (Australia): 1800 100 366 (toll free), during business hours
Phone (International): +61 2 8880 9177, during business hours
The fastest way to get in contact with Customer Care is to email us at firstname.lastname@example.org
Operating hours: Monday - Friday 9:00am - 5:00pm (AEST) *Excludes public holidays.
You can follow the tracking link in your order confirmation email to check on your order status
Our return policy is 30 day returns and free shipping on orders over $150. We thank you for your ongoing patience.
13 Doody Street
Alexandria NSW Australia 2015
Phone: 02 8080 9000
MARCS DAVID LAWRENCE PTY LTD
A.C.N. 71 168 166 247
A.B.N. 71 168 166 247