FREE DELIVERY

-  Free delivery to Australia & New Zealand - Min spend $100 AUD.

-  Free returns
within Australia

-  Free International delivery - Min spend $200 AUD



DELIVERY INFORMATION

For information on the current delivery status of your order please click here for instructions to track your order.





STANDARD DELIVERY WITHIN AUSTRALIA - 2 to 5 business days

Orders under $100$8
Orders over $100Free
We use Australia Post for all standard deliveries in Australia. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. Delivery timeframes below will be in addition to processing times from the business. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you as soon as possible.

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel. If the order is redirected at the customer’s request or delivery option altered Marcs will not be liable for lost, stolen or damaged parcels.

 AREAAPPROXIMATE AUSTRALIA POST DELIVERY TIMES*
 Sydney Metro
 1 - 2 business days
 Rural NSW
 3 business days
 Melbourne Metro
 2-3 business days
 Rural VIC
 4 business days
 Brisbane Metro
 2-3 business days
 Rural QLD
 5 business days
 Adelaide Metro
 3 business days
 Rural SA
 4 business days
 Perth Metro
 4 business days
 Rural WA
 5 business days
 Darwin Metro
 4 business days
 Rural NT
 5 business days
 Tasmania
 4 business days
*The above delivery times should be used as a guide only as they are based on estimates provided by Australia Post and generic delivery times we experience at Marcs. Due to circumstances beyond our control, it may take longer for your parcel to reach you during busy periods (such as sale and Christmas time).




NEW ZEALAND DELIVERY - 5 to 10 business days

Orders under $100 AUD$8 AUD
Orders over $100 AUDFree
New Zealand orders are couriered with DHL express and may take up to 10 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

All international orders are exempt from Australian GST (10%), however they will incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. Marcs has no control over these charges and we are unable to tell you what the cost would be.

We recommend that New Zealand customers use the website www.customs.govt.nz before you purchase as they have a duty estimator which allows you to see how much you may have to pay and how the charges are worked out.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible.





INTERNATIONAL DELIVERY - 5 to 10 business days

Orders under $200 AUD$30 AUD
Orders over $200 AUDFree
Our full delivery list can be found at the checkout pages. International orders are couriered with DHL express and may take up to 10 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

All international orders are exempt from Australian GST (10%), however they will incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. Marcs has no control over these charges and we are unable to tell you what the cost would be.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’  We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible.





TRACK YOUR ORDER

Once your order has been processed you will be sent an order confirmation email with a tracking number. Alternatively, you can sign in to your account to find your tracking number located in the MY ORDER HISTORY section. If you have any questions or concerns contact customer care on 1800 688 290 (toll free in Australia) or +61 2 8080 9041 Monday to Friday, between 9am and 5pm AEST, or email customercare@marcs.com.au.

AUSTRALIANEW ZEALAND
INTERNATIONAL
https://auspost.com.au
http://www.dhl.com.au/en/express/tracking.html
http://www.dhl.com.au/en/express/tracking.html

Please visit our Frequently Asked Questions if you would like further information on any of the above delivery methods, or alternatively contact us.