MARCS NEW ZEALAND STORE CLOSURES
Marcs was placed in Voluntary Administration
on 1 February 2017. Unfortunately, the decision has been made to close our New
Zealand stores. Please read on to find
out how the closure may affect our customers.
Insight New Zealand will close
We regret to advise that the Marcs
Insight loyalty program will come to an end in New Zealand on 9 March 2017.
Members are no longer eligible to
earn rewards on purchases in store. This change is effective from 9 March 2017
and was communicated to members via email on 9 March 2017.
will expire on 31 March 2017. We encourage all our members to redeem their
rewards in store by this date.
To check whether you have a
reward to redeem please ask a member of our store team.
We understand that this news will
be disappointing for our members. We hope that you enjoyed being a part of Marcs
Insight as much as we enjoyed rewarding you for your loyalty.
you have a credit note or gift voucher from Marcs NZ?
You can use continue to use Marcs
credits notes and gift vouchers in store up to 31 March 2017.
our in store returns policy has changed in New Zealand
For purchases made before 8 March
2017 Marcs can provide an exchange or refund for change of mind within 30 days
of purchase as long as the garment is returned unused, unworn and unwashed. We
require your receipt as proof of purchase.
All sales made in New Zealand
stores from 9 March 2017 are final. We will not provide a refund or replacement
if you change your mind. Under the Consumer Guarantees Act 1993 we will refund
or exchange if an item has a major problem. This is when the item is faulty; is
significantly different from the sample or description; is unsafe; does not do
what we said it would, or what you asked for and cannot be easily fixed. Please
note we require your receive as proof of purchase.
If any you wish to return a
purchase that is faulty, and your local store is closed, you need to return it
via our ONLINE STORE.
1. Refunds will only be provided for faulty
items, they will be assessed and the customer will be contacted with an
2. Pack your items into suitable packaging and
ensure you include the original receipt (Please retain a copy of your receipt).
3. Returns will be refunded to a nominated bank
account and can only be processed if you have your original receipt.
4.Post the parcel back to the following
Marcs New Zealand Store
Attention Customer Care
219-231 Botany Road
Waterloo NSW 2017
Once your return is received one
of our friendly customer care team members will contact you regarding your
Marcs will not be liable for any
lost or stolen packages.
Once we have received your
item(s) we will notify you by email when it has been processed. Please allow up to 2 weeks from the
confirmation date for your account to be credited. Refunds will be processed in
$AUD. Please note: Any bank transactional fees charged will be incurred by the
online store remains open
New Zealand customers can
continue to shop Marcs online and in Australia.
If you have previously shopped
you can continue to do so. Your online account will
remain open within Australia.
If you are shopping online for
the first time, please register for an online account so that you can shop,
earn and redeem rewards online.
are continuing to trade online at
Our online returns policy has not changed. You will find more detail here.