MARCS Insight Terms and Conditions

Updated March 2017


Marcs Insight Terms and Conditions set out in this document concern the operation of Marcs Insight, the use of as a consequence of the Marcs Insight loyalty program. Individuals who join the Marcs Insight Loyalty Program and/or redeem Rewards agree to be legally bound by the Member Terms and Conditions. The Marcs Insight Terms and Conditions may be modified at any time without prior notification by Marcs in its absolute discretion. Despite anything to the contrary contained in this document, any modification to the Terms and Conditions may be applied to a Member retrospectively. In its absolute discretion, Marcs reserves the right to cancel, terminate, modify or suspend the Marcs Insight at any time.

The following terms and conditions apply to the MARCS Insight Program Australia.
MARCS Insight been suspended in New Zealand from 9 March 2017. Read more about New Zealand store and program update here.

REWARD EARNING

To be eligible for rewards, members must accumulate a total spend of $250 or more on Marcs purchases in Australian stores or online within a 3 month period (the 'season') defined by Marcs. Rewards are issued after the end of the 3 month period. The reward qualification and redemption periods are as follows:

- Spend $250 between December - February for a $25 Autumn reward (issued early March)
- Spend $250 between March - May for a $25 Winter reward (issued early June)
- Spend $250 between  June – August for a $25 Spring reward (issued early September)
- Spend $250 between September – November for a $25 Summer reward (issued early December)

•    To be eligible for a $50 reward, members must accumulate a total spend of $500 or more on Marcs purchases in Australian stores or online within a 3 month period (the 'season') defined by Marcs. Rewards are issued after the end of the 3 month period. The reward qualification and redemption periods are as follows:

-    Spend $500 between December - February for a $50 Autumn reward (issued early March)
-    Spend $500 between March - May for a $50 Winter reward (issued early June)
-    Spend $500 between  June – August for a $50 Spring reward (issued early September)
-    Spend $500 between September – November for a $50 Summer reward (issued early December)

Online purchases may be subject to different cut off dates for reward qualification. Reward calculations will apply to online purchases only where shipping has been confirmed prior to the cut-off date.

Purchases made in Outlet stores are not eligible to earn rewards

REWARD REDEMPTION

•Rewards are only available for use in the country where the membership was originated i.e. Rewards related to Australian and Online memberships can only be redeemed in Marcs stores within Australia, Marcs in Myer and David Jones stores or online at marcs.com.au. Rewards related to New Zealand store memberships can only be redeemed in Marcs stores within New Zealand and cannot be redeemed online.

• There is a minimum spend of $50 when you redeem your $25 reward and a minimum spend of $100 when you redeem your $50 reward.

• Rewards will expire within 28 days from the date of issue unless redeemed prior.

• Rewards can be redeemed on any product purchases, excluding gift vouchers.

• Rewards are held at the Marcs point of sale system until redeemed, or expired.

• Rewards may be redeemed once only and subsequent use of a reward may be refused.

• Marcs will endeavour to contact members via email to notify of rewards earned or due to expire, yet will not be liable if it does not. Any rewards that are redeemed prior to a notification being received by the member may affect the reward amount.

• Marcs members are entitled to a 30 day exchange or refund period. For the purposes of reward calculations, the value of the refund will be deducted from the Members accumulated spend as at the date the return is made.

• Marcs Insight members are eligible for free shipping and returns for all online orders over $100 being delivered within Australia and New Zealand. This offer does not apply to delivery to international destinations.

• Information relating to members will be held in a database and made available to all Marcs stores. By becoming a Marcs Insight member you consent to information being used for communicating, marketing and other purposes relating to the Marcs Insight program as outlined in the Privacy Policy.

• If an item is unable to be fulfilled from an order and is cancelled, any Rewards redeemed in purchasing that item will be issued as a credit note, valid for 30 days from issue.

• If an Item is returned because it is faulty or defective, you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed on this item will be issued as a credit note, valid for 30 days from issue.

• If an Item is returned for change of mind you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed on this item/s will be forfeited.

• If an Item is exchanged any Rewards applied at the time of original purchase will be transferred to the new item.

BIRTHDAY REWARD

Issuing of Birthday rewards has been suspended until further notice. You may still redeem Birthday rewards that have already been issued.

How to redeem rewards:

IN STORE
1. Mention that you have a reward and we will apply it to your purchase at the register (available at stores within Australia only).

ONLINE
1. Sign in to your online account under “Returning Customers”.
2. Go to the checkout after you have finished shopping and you will see your reward on the “Confirm and Pay” page.
3. Enter the amount you would like to redeem on your purchase.

For assistance, please contact Customer Care.