MARCS Insight Terms and Conditions
Updated March 2017
Marcs Insight Terms and
Conditions set out in this document concern the operation of Marcs Insight, the
use of as a consequence of the Marcs Insight loyalty program. Individuals who
join the Marcs Insight Loyalty Program and/or redeem Rewards agree to be
legally bound by the Member Terms and Conditions. The Marcs Insight Terms and
Conditions may be modified at any time without prior notification by Marcs in
its absolute discretion. Despite anything to the contrary contained in this
document, any modification to the Terms and Conditions may be applied to a
Member retrospectively. In its absolute discretion, Marcs reserves the right to
cancel, terminate, modify or suspend the Marcs Insight at any time.
The following terms and
conditions apply to the MARCS Insight Program Australia.
MARCS Insight been
suspended in New Zealand from 9 March 2017. Read more about New Zealand store
and program update here
• To be eligible for rewards, members must accumulate a total spend of $250 or more on Marcs purchases in Australian stores or online within a 3 month period
(the 'season') defined by Marcs.
Rewards are issued after the end of the 3 month period. The reward qualification and redemption periods are as follows:
- Spend $250 between December - February
for a $25 Autumn reward (issued early March
- Spend $250 between March - May
for a $25 Winter reward (issued early June
- Spend $250 between June – August
for a $25 Spring reward (issued early September
- Spend $250 between September – November
for a $25 Summer reward (issued early December
• To be eligible for a $50 reward, members must accumulate a total spend of $500 or more on Marcs purchases in Australian stores or online within a 3 month period (the 'season')
defined by Marcs. Rewards are issued after the end of the 3 month period. The reward qualification and redemption periods are as follows:
- Spend $500 between December - February for a $50 Autumn reward (issued early March)
- Spend $500 between March - May for a $50 Winter reward (issued early June)
- Spend $500 between June – August for a $50 Spring reward (issued early September)
- Spend $500 between September – November for a $50 Summer reward (issued early December)
Online purchases may be subject to different cut off dates for reward
qualification. Reward calculations will apply to online purchases only where
shipping has been confirmed prior to the cut-off date.
Purchases made in Outlet stores are not eligible to earn rewards
•Rewards are only available for
use in the country where the membership was originated i.e. Rewards related to
Australian and Online memberships can only be redeemed in Marcs stores within
Australia, Marcs in Myer and David Jones stores
or online at marcs.com.au. Rewards related to New Zealand store memberships can
only be redeemed in Marcs stores within New Zealand and cannot be redeemed
• There is a minimum spend of $50 when you
redeem your $25 reward and a minimum spend of $100 when you redeem your $50
• Rewards will expire within
28 days from the date of issue unless redeemed prior.
• Rewards can be redeemed on
any product purchases, excluding gift vouchers.
• Rewards are
held at the Marcs point of sale system until redeemed, or expired.
• Rewards may be redeemed once only and subsequent use of a reward may be
• Marcs will endeavour to contact members via email to notify of rewards earned
or due to expire, yet will not be liable if it does not. Any rewards that are
redeemed prior to a notification being received by the member may affect the
• Marcs members are entitled to a 30 day
exchange or refund period. For the purposes of reward calculations, the value
of the refund will be deducted from the Members accumulated spend as at the
date the return is made.
• Marcs Insight members are eligible for free
shipping and returns for all online orders over $100 being delivered within
Australia and New Zealand. This offer does not apply to delivery to
• Information relating to members will be held
in a database and made available to all Marcs stores. By becoming a Marcs
Insight member you consent to information being used for communicating,
marketing and other purposes relating to the Marcs Insight program as outlined
• If an item is unable to be fulfilled from an order and is
cancelled, any Rewards redeemed in purchasing that item will be issued as a
credit note, valid for 30 days from issue.
• If an Item is returned because it is faulty or defective,
you will receive a refund for the amount paid at the time of purchase. Any
Rewards redeemed on this item will be issued as a credit note, valid for 30
days from issue.
• If an Item is returned for change of mind you will
receive a refund for the amount paid at the time of purchase. Any Rewards
redeemed on this item/s will be forfeited.
• If an Item is exchanged any Rewards applied at the time
of original purchase will be transferred to the new item.
Issuing of Birthday rewards has been suspended until
further notice. You may still redeem Birthday rewards that have already been
How to redeem rewards:
1. Mention that you have a
reward and we will apply it to your purchase at the register (available at
stores within Australia only).
1. Sign in to your online
account under “Returning Customers”.
2. Go to the checkout after you
have finished shopping and you will see your reward on the “Confirm and Pay”
3. Enter the amount you would
like to redeem on your purchase.
For assistance, please contact Customer Care