MARCS FREQUENTLY ASKED QUESTIONS
Who can I contact regarding a concern with a product?
For purchases made
in store, please contact the store from which you purchased the product.
If this is not possible please contact your nearest Marcs store,
to find the store closest to you click here. Alternatively,
you can call customer care on +61 2 8080 9000 or (toll free in AUS) 1800 100
366.
For purchases made online, please call +61 2 8080 9041 or
(toll free in AUS) 1800 014 826
(Monday- Friday 9am to 5pm) or email, onlinestore@marcs.com.au
Where can I get more information on Marcs Online Store
Returns Policy?
Information on our Returns Policy is available on our
website, click
here. Our store staff will also be
able to answer any questions you may have.
How do I track my order?
After processing your order, you will be sent an email with
an Australia Post tracking number that can be used on http://auspost.com.au/track/track.html
to track your order. Alternatively you
can call the online store on +61 2 8080 9041 or (toll free in AUS) 1800 014 826 for assistance.
I have forgotten my User ID/ Password, what do I do now?
Please visit the Marcs website and go to the sign in/register page, type
the email address that you used to register and click on “Forgot your
password”. A new password will be sent
to your email address. Please note,
sometimes automated emails go straight to your spam folder, so don’t forget to
check there too!
If your email address has changed and you have forgotten your
password, please email us on onlinestore@marcs.com.au
Can I use my Gift Voucher online?
You are unable to use your voucher online or at a Myer or
David Jones Store. Marcs Gift Vouchers
can currently only be used in our own standalone stores.
Can Gift Vouchers be
purchased from the online store?
Yes they are available for purchase in $50 and $100 denominations,
as soon as we process your order it will be mailed to the postal address
supplied.
How can I purchase a style/size that is not online?
Styles and sizes that cannot be found online can be
purchased over the phone, please call us on +61 2 8080 9041 or (toll free
in AUS) 1800 014 826 (Monday-Friday
9am to 5pm). Please note, some items
bought over the phone often have to be transferred, which might delay delivery
for up to a week.
Will you
be restocking a certain garment?
Sometimes selected items within our current collection that
have sold out may be recreated again, please email us with your
favourite requests. If possible, please
include the style number as this will ensure we have the right item, the style
number can be found on the care label inside the garment.
You can also subscribe for Marcs updates
and be the first to know about new arrivals, cool competitions, the essentials
for the season and items back in stock!
Does the
online store have a lay-by system?
The online
store does not have a lay-by system, this service is only offered in our
standalone stores.
Do you
have a product measurements guide line?
Our product
measurements guideline can be found on the Marcs website on every product page,
to view it now click
here
How
often do you receive new stock?
We receive
new stock weekly; you can always find them in the ‘new arrivals’ section on our
website. Alternatively, please speak to Marcs store staff who will be happy to
assist you.
Is
everything in the stand alone stores available online?
The Marcs online
store has everything our standalone stores stock. You can also call customer care on +61
2 8080 9000 or (toll free in AUS) 1800 100 366 (Monday- Friday 9am to 5pm) for any product information or emailonlinestore@marcs.com.au
Can I
change the address of my delivery?
If you have just placed an order and need to change your delivery address please call the online store on +61 2 8080 9041 or
(toll free in AUS) 1800 014 826
(Monday- Friday 9am to 5pm) or email us onlinestore@marcs.com.au
If you have moved house or want to update your delivery address, visit the Marcs website and go to the
sign in/register page to amend your delivery details.
I have
seen an item in a magazine, am I able to purchase this online?
Please call the online store on +61 2 8080 9041 or
(toll free in AUS) 1800 014 826
(Monday- Friday 9am to 5pm) or email us onlinestore@marcs.com.au with your enquiry. We will be able to let you know
if the item is available and if not, we can add your details to our customer
order list.