FREE DELIVERY
-  Free delivery to Australia & New Zealand - min spend $50
-  Free returns
within Australia
-  Free International delivery - Min spend $200.00


DELIVERY INFORMATION
For information on the current delivery status of your order please click here to track your order. Simply sign-in to your Online Account and check My Orders.

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CHRISTMAS DELIVERY
Please see the details below for important shipping information during the Christmas 2016 period.

If any of your questions are not answered here please don't hesitate to contact our customer care team on 1800 688 290 (toll free in Australia) or +61 2 8080 9041 Monday to Friday, between 9am and 5pm EST, and email customercare@marcs.com.au. Please note office closure times below.

Marcs uses Australia Post (Local Australian Delivery) and DHL (International Orders only) to ship its items. Due to the volume of orders passing through at this time of year, we may experience some delays with dispatch times. Please be aware of this and plan accordingly when placing an order.

Whilst we strive to process your order and ship as quickly as possible, we unfortunately have no influence on external providers' delayed delivery times. We suggest you order before the following dates for Christmas Delivery, based on your delivery location:

AREA

ORDER BEFORE

Sydney Metro

Tuesday 20th December 2016 (Midnight)

Melbourne Metro
Brisbane Metro

Monday 19thDecember 2016 (Midnight)

Rural NSW
Adelaide Metro

Friday 16th December 2016 (Midnight)

Rural VIC, SA
Perth Metro, Darwin Metro, TAS

Thursday 15th December 2016 (Midnight)

Rural QLD, WA & NT

Monday 12th December 2016 (Midnight)

International & NZ

Friday 9th December 2016 (Midnight)


STANDARD DELIVERY WITHIN AUSTRALIA (2-5 BUSINESS DAYS†)
We use Australia Post for all standard deliveries in Australia. Orders may take up to two business days to be processed & dispatched within Webster Holdings (with the exception of weekends & public holidays). Delivery timeframes below will be in addition to processing times from the business. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel. . If the order is redirected at the customer’s request or delivery option altered Marcs will not be liable for lost, stolen or damaged parcels.

 AREAAPPROXIMATE AUSTRALIA POST DELIVERY TIMES
 Sydney Metro
 1 - 2 business days
 Rural NSW
 3 business days
 Melbourne Metro
 2-3 business days
 Rural VIC
 4 business days
 Brisbane Metro
 2-3 business days
 Rural QLD
 5 business days
 Adelaide Metro
 3 business days
 Rural SA
 4 business days
 Perth Metro
 4 business days
 Rural WA
 5 business days
 Darwin Metro
 4 business days
 Rural NT
 5 business days
 Tasmania
 4 business days


INTERNATIONAL DELIVERY - We now ship to more countries!
We have recently expanded our delivery list and now ship to countries like China, our full delivery list can be found at the checkout pages. Our standard shipping charge for International customers is $30 AUD, however customers can take advantage of FREE international delivery with a min spend of $200.00.

International orders are couriered with DHL and may take up to 21 days to be delivered depending on the destination country's customs process.  Orders may take up to two business days to be processed & dispatched within Webster Holdings (may be subject to slight delays within busy periods).

All international orders are exempt from Australian GST (10%) Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. Marcs has no control over these charges and we are unable to tell you what the cost would be.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’  We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.

Track My Order
Follow the process below to track the delivery status of your order. If you have any questions or concerns please contact our customer care team on 1800 688 290 (toll free in Australia) or +61 2 8080 9041 Monday to Friday, between 9am and 5pm EST, and email customercare@marcs.com.au    

Within Australia:
To find out the delivery status of your parcel you will need the tracking number for your order.  For all standard delivery orders, this tracking number is located in the MY ORDERS section of the Marcs website. Once you have this number, visit the Australia Post website (http://auspost.com.au), enter the number into the ‘Track Your Item’ section on the homepage and follow the prompts.

International:
International orders are couriered with DHL. You will be sent an email with a DHL tracking number :Please visit http://www.dhl.com.au/en/express/tracking.html and enter the tracking number when prompted  you can also contact our customer care team to track the delivery status of your parcel.  From New Zealand you can phone them on 0800 627 276 (Toll Free), from all other countries please call +61 2 8080 9041, alternatively you can email them – customercare@marcs.com.au    

Please visit our Frequently Asked Questions if you would like further information on any of the above delivery methods, or alternatively contact us.